Shipping Policy
Shipping and Delivery
Shipping Time and Rules
Shipment times for each product vary depending on availability. The estimated shipping time is shown for each product when you place an order. If your order includes several products, the estimated shipping time will depend on the product that will take the longest. We do not separate orders, nor do we separate combo products and ship them before the estimated shipping time. If you want to receive products individually as soon as they are available, please order them separately.
Delivery and Shipping Fee
Shipping Services
Serviced Areas
United States, Canada, United Kingdom, France, Germany, Italy, Australia, New Zealand, Denmark, Hungary, Luxembourg, Austria, Greece, Czech Republic, Belgium, Poland, Ireland, Estonia, Sweden, Switzerland, Romania, Finland, Netherlands, Portugal, Spain
Non-Serviced Areas
Standard Shipping:
The estimated delivery time is 7-15 business days after the order is shipped.
Express Shipping (Available in most of the areas)-For an Additional Fee:
We offer fast delivery option on certain delivery speeds and select products. When fast delivery is available on an order, you can find it on your checkout page, with the associated delivery date and fee.
Please noted:
1. Orders placed during the pre-sale period will be shipped uniformly in December.
2. The Estimated delivery times start when the item ships and any Estimated delivery times may vary according to your selected address.
For your Standard Shipping service:
Unforeseen service delays (such as a strike, natural disaster, explosion, or any other force majeure event that is beyond the reasonable our control) add at least two to three business days to your Estimated delivery time. You acknowledge and agrees that any shipment dates specified are estimates only, they are not guaranteed and are subject to change, under such case, we will send out notice regarding the revised shipment dates within 30 calendar days. If you do not accept the revised shipment dates, you may cancel the order and obtain a refund by contacting customer service. If we do not hear from you before we ship the products to you, we will assume that you have agreed to the shipment delay.
For your Express Shipping service:
Please noted the requirements must be met to qualify for our fast delivery guarantee refund:
- Order is shipping to eligible address;
- If your order contains items that aren't eligible for a fast delivery, we will split your shipment to ensure that you will receive the items that are available for fast delivery on time.
Our guarantee does not apply if we miss our promised delivery date because of the following:
- Unforeseen circumstance such as a strike, natural disaster, explosion, or any other force majeure event that is beyond the reasonable our control.
- If you cancel part of or the whole order after shipment, or if you change your items, change your contact details or change your shipping address after you place the order.
An attempted delivery on or before the promised delivery date meets our delivery guarantee. An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee.
Shipping Fee
The cost for shipping is calculated and displayed on the Checkout page before you complete your order.
General Postage
Standard Shipping $9.99Express Shipping $24.99 (Available in USA only)
Free shipping over $188
Customs Duties and Taxes
During the pre-sale period, we are responsible for customs duties and taxes, but after the release of the product in November 2024, you will be responsible for your own customs duties and taxes in your country.
Shipping Notice
For special shipping requests, please contact us Support. Please confirm your address before payment. If you enter the wrong address, please contact us Support in a timely manner. We will contact logistics personnel to solve the problem. Our orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped. When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.
We assume no responsibility for delayed or rejected orders due to the following reasons:
- Shipping time might be delayed for 1-3 days for transportation to remote regions.
- Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
- Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
- Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
- Shipments that are confiscated or disposed of due to a violation of transportation regulations.
- Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
- The consignee address is a school, unit, or residential community where the courier has no access.
Order and Logistics Tracking
Notification
After the order is shipped, you will receive a notification email or SMS containing the waybill number (you need to confirm SMS notifications when placing the order). You can click the link and skip to the express company’s official website to check your package shipment status.
Tracking Your Order
- Log in to your account and check “My Orders”
- Contact us
Inspection and Sign
As our products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact us.
Once you (or someone else on your behalf) signs for the item, we will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact us within 24 hours after you receive the package so that we can resolve the problem immediately.
FAQ
After I place an order, how do I change my order before shipment?
The nation, product quantity, category, and color cannot be changed once an order has been placed. If you need to change these details, please cancel the order and purchase again. Due to different states and cities having different tax rates, we do not allow our customers to change the city, state, or ZIP code after the order has been placed when the order is paid for via credit card or bank transfer. If the order is paid for via Paypal or Affirm, no changes can be made since the payment service provider verifies shipping address information before they approve payment.
How do I cancel after I have submitted the order, but it has not shipped?
If your order has not been shipped, you can log in to your account and cancel your order in “My Orders” on the our Store. If your order has been shipped, you cannot cancel it. Please contact the customer service team to apply for a sales return.
Are there shipping charges for repeated delivery, rejected packages, or returned packages without reason?
Yes. The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer’s expense, and will be deducted from the refund.
Under what circumstances will the our Online Store cancel an order unilaterally?
The LOOI Online Store sells and ships products to end-user customers only. You may not commercially distribute, publish, license, or resell any products or services obtained from the Online Store. We reserve the right to cancel your order and refund the original account if we detect one of the following violations before the goods are shipped out or signed for:
1. Ordered products exceed the purchase limit with the same account;
2. A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction.
3. We receive notification from the credit card issuer or PayPal that the transaction was somehow fraudulent.
4. We determine that the purchase was made through improper means or finds evidence that the order was not made legally.